FAQ

If you have your passport and cash, you can exchange money right away.

Simple steps:

· Select your preferred language.

· Choose the foreign currency you want to exchange.

· Scan your passport.

· Insert your banknotes.

· Receive Korean won instantly.

It only takes about 3 minutes, and anyone can do it easily!

Kiosk

Foreign customers: Passport only

Korean customers: Passport, Resident Registration Card, or Driver’s License

* Alien Registration Cards (ARC) and other IDs will be supported in the future.

When this feature becomes available, we’ll announce it on our website and on kiosk screens.

Offline Exchange Store

Alien Registration Cards (ARC) and other valid IDs are also accepted.

MONEYPLANET supports over 16 major currencies.

From widely used currencies such as USD, JPY, EUR and CNY to a broad range of Asian currencies, you can exchange them all conveniently.

You can check the list of supported currencies on the kiosk screen or on the Location page of our website.

· Supported denominations may differ by kiosk.

· Some small denominations or older series bills may not be accepted.

Yes, MONEYPLANET kiosks also support exchanging Korean won into foreign currencies.

Available currencies may vary depending on the kiosk.

Before using the service, please check the supported currencies on the kiosk screen or on the Location page of our website.

You may also visit one of our offline exchange stores for the same service.

Daily exchange limits are set as follows:

Daily limit: Up to USD 4,000 (approximately JPY 590,000)

* The applied amount is automatically calculated based on the selected currency.

If you wish to exchange a larger amount, please visit one of our offline exchange stores.

MONEYPLANET automatically applies exchange rates based on real-time market data, always in favor of our customers.

· We continuously analyze rates from major domestic banks and financial institutions in real time.

· Our self-service kiosks update multiple times a day automatically.

· During special-rate promotions, the discounted rate is instantly reflected on the kiosks.

There are no service fees.
what you see is exactly what you get.

Yes. MONEYPLANET ensures that your exchanged amount is paid accurately, rounded to the nearest  ￦100.

*Amounts below ₩100 are rounded down.

Examples

If the amount is ₩23,780 → you will receive ₩23,700.

If the amount is ₩51,940 → you will receive ₩51,900.

We provide the highest possible payout with no hidden fees or unnecessary rounding.

You can use MoneyPlanet kiosks anytime, 24 hours a day.

· Most kiosks operate 24 hours a day, all year round.

· Some kiosks located inside certain venues follow the operating hours of those facilities

1.     (hotels, duty-free shops, shopping malls, etc.)

For exact operating hours, please check the Location page on our website.